Terms and Conditions,
PLEASE NOTE ALL MEASUREMENTS ARE APPROXIMATE.
Our promise to you.
Once your order is received, we will aim to get it to you within 7 days. We will package your item up well and ensure we try all we can to minimize the potential for damage. If an item is received damaged, please reach out to us so we can investigate. All our items are sent out via insured, tracked shipping methods.
Refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging in a resealable condition unless otherwise agreed in advance.
non-returnable items:
- Gift cards
- Downloadable items. By downloading the item you agree to waive your returns rights.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we have to arrange the return on your behalf.
If you are returning an item, you may consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 days.
Need help?
Contact us via our online form for questions related to refunds and returns.